Hi, Jennifer,

We thoroughly enjoyed our trip to your country, and your services were very helpful.  Here is some feedback that may be helpful to you:

1. Your services were prompt and professional.  Thank you for making everything so easy for us.

2. All transfers were on-time, comfortable, and professional.  

3. The trip to My Son was very interesting, but the trip to the ceramic village was only mildly interesting.

4. The trip to the Cu Chi Tunnels was very interesting, and we liked our guide, “Mabel.”  We felt that Mabel rushed our tour a little bit because of the crowds, so we wished we started earlier in the morning.

5. We thoroughly enjoyed our Sa Pa trek, and loved our Hmong guide, Shu Shu.  We home-stayed at her house, and her family was wonderful.  More information about the trip would have been helpful.  Specifically, we didn’t know how to pack until our guide told us the night before.  Consider instructing your customers to pack extremely light for the train ride and trek through Sa Pa, and leave as much luggage as possible in their Hanoi hotel.  If it might rain, your customers should buy a poncho and rent rubber boots (Shu Shu ensured that we had good boots for our trek).  The day use of a room upon the return from Sa Pa was extremely helpful.

6. We loved the Bai Tu Long Bay tour, and enjoyed the boat, Dragon Legends II.  Because there were very few people on the big boat (27) and the staff was so friendly, we had a great time.  Even the ride to Bai Tu Long Bay was enjoyable because the guide was fun to talk to.

Overall, we’ll definitely recommend your services to our friends and family who might visit Vietnam.

Mr William Kwong  

Kathy Julian & family *4 MULTI COLOUR OF VIETNAM 17 DAYS

Hi Thuy,

Thank you very much for organizing our incredible holiday. We will never forget it. It was truly wonderful. The places we visited were stunning. The accommodation if a high standard and the guides knowledgeable and enthusiastic.

The cruise has really topped the whole holiday off. Thanks for your help last night which was perfect.

Is there a form you would like us to complete or do you just want us to write comments in an email.

Thanks so much. We will recommend you to anyone travelling to Vietnam and hope to visit again in the future. We will keep in touch.

Thanks for everything.

Best,

Amos and Alex

AMOS *2 persons
Scenic Northern Vietnam 13 days

Dear Jennifer,

We are now in Bangkok. We had the most amazing trip in Vietnam and Cambodia.

I particularly want to thank you. From my first contact with you you were efficient, helpful, professional, friendly. Perfect!

Your what’s app messages added hugely to our enjoyment and the trip you planned was great and worked without any problems at all. I cannot praise you highly enough and will recommend you to all my friends and on trip advisor.

I particularly want to mention Mai the guide and the guide we had in Phnom Penh and that driver there. Everyone was good but they stood out - very good English, knowledgeable and took great care of us. The driver didn’t speak much English but always made sure we were safe and comfortable.

Thank you very much indeed.

With best wishes MANDY CLAIDEN

Mandy & David group x2
Best of Vietnam & Cambodia 14 Days

Hi Jennifer 

Thank you once again for all the organising of our wonderful holiday.

You asked to send you a report on our opinion about what could make the holiday better. Firstly let me tell you that Pat and I have slightly different ideas so I will send you my report and Pat will send her report later.

There is not much that I did not enjoy. One thing we found the bike riding a bit too hard especially for me but that was nothing to do with your organising. The guides were very good with so much knowledge on the history. At odd times they didn't quite understand our questions but by rephrasing it we were good. They were always on time and so helpful. The drivers were also excellent how they manage to drive in that traffic is amazing. The hotels that you selected for us were better than we expected. The staff were very obliging and nothing was too much trouble for them.

Probably the only thing that I would have liked was if the people at the home stay and the ones at the village near Seim Reap where we cooked lunch were able to speak English. We would have liked to be able to have a conversation with them.

That is about all as we had a fantastic holiday, the weather was good not too hot which we liked. Thank you again and I would not hesitate in recommending Tonkin Travel and especially you Jennifer.

By for now 

Regards Ron Aitken

Ron & Patricia group x2
Essence of Vietnam & Cambodia 21 Days

Hi Thao,

Big thank you for organising the trip - we had a really lovely time, loved the hotels and seeing all of the sights. 

There were no major issues at all, overall we were really happy and the trip, accomodation, drivers, guides etc exceeded our expectations - here's some more detailed comments/feedback which I hope you find valuable. I've split into the sections of the trip for you.

 HCM City 

Sayko hotel - loved the hotel, nice staff, clean room and delicious breakfast with masses of choice. Great rooftop pool with well priced drinks and great massages. Perfectly located. 

Guides - the guide we had on the first day for the city tour was very friendly and enthusiastic but we couldn't understand everything she said. The guide on the second day was much better and really well informed about the country, history and politics. 

Trips - personally I don't think we needed a guide for the city tour and the temple was great but a huge trip so perhaps good to warn people of the distance. 

Hoi An

Waterway hotel - beautiful hotel, loved the simple decor & garden- everything was spotless and the staff were really friendly and helpful with excellent English. Perhaps the only drawback was that in rainy season it's a good 15/20min walk into town.

Guides - we loved our guide Be who we spent the first two days with, great sense of humour & so much fun (our favourite guide of the trip1) she made us feel very at home in Hoi An recommending some really good local places to eat. The next guide was also very well informed with good English.

Trips - we enjoyed all the trips, half days are good as it leaves some free time and there wasn't too much time in the car which was good. 

Mekong River 

Coco River Resort - loved this place, really special - we could have spent another night it was so beautiful - it felt a bit rushed so we didn't have as much time to enjoy it as we would have liked. 

The Mekong River Cruise - really enjoyed this, lovely boat, very interesting and nice local guide on the boat who was very attentive. The food was also excellent, they have a great cook on this boat! 

Guides - great, really friendly and he told us he's only been a guide for a year but was excellent at anticipating our needs. We really enjoyed spending time with him. The driver was also lovely, didn't speak much English but really friendly and smiley which is always nice on a long journey.

Trips - we especially enjoyed the trip to the island and the meal in the local house, this felt really special - so thank you to the local family.

Phu Quoc 

Green Bay Resort - the resort, room, pool and beach are all stunning and brand new - very relaxing but quite far from other places on the island. 

Most of the staff were really lovely (a lady called Annie and the manager Theresa in particular) and had good English others didn't and weren't always as warm (but perhaps they are still training). There were a few small issues - keys for room not ready when we arrived, WI-Fi in our original room didn't work, not enough hot water for the bath but we were moved to a different room for the last 2 nights. 

Thanks again, I will most definitely recommend Tonkin-travel.com to friends & family.

Best wishes,
Emily & Max 

Group: MAX x 2 persons
A GLIMPSE OF VIETNAM 16 Days