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Testimonials from our FORMER CLIENTS

We are proud to be so highly recommended by our former clients. Arriving from locations around the world, our Tonkin-Travelers recognize the impact that decent advice, meticulous planning and punctuality really do make a difference to the end product (your trip!). This is a result of the hard work from our whole team. We invite you to get to know them! 

I will definitely recommend your travel agency, your service was so excellent also

Hello Ms Vy,

 

Sorry it has taken me so long to respond.  I wanted to thank you so much for all of your help with planning our holiday.  As you know, I was actually the only person in my family that wanted to come to Vietnam, and the half way though the holiday everyone was having such a good time they all wanted to come back - but this time during winter, it was so hot!  My husband had a great holiday and relaxed a lot from his stressful job. The kids saw so many interesting sites and learnt so much about your culture and tasted so many different foods.  It was exactly the holiday I wanted for my family.

 

Specifically about the hotels - they were all excellent.  Very clean, staff very nice and accommodative and very luxurious.  We all especially enjoyed Hoi An La Siesta, and the rooftop pool in Saigon.

 

With regards the tours, we very much enjoyed all of the tours, but sometimes the kids were tired, and couldn’t tour the whole day.  We thought it might be better if you book another tour with kids like ours, it might be worthwhile to offer people the option of finishing tours after lunch - say 2pm, so that they can go back to the hotel and relax a bit, rather than touring all of the time.  The kids got affected by the heat a lot, as they are not used to it.  I know it is a fine balance between doing as much as possible and getting some relax time, so maybe its worthwhile to ask clients how they like to travel to help them plan their itinerary.

 

The guides and drivers were all so excellent.  Mr Lam in Saigon had a great sense of humour and was very good with the children.  Ms Linh in Hoi An also very good with the kids, taught them lots of Vietnamese customs and took us to some local places for lunch.  These were excellent.  She also brought to me some ginger tea when I was sick and we were very appreciative.  Our last guide Lily was also fantastic, getting the kids some travel sickness pills, and changing some of the menus for us so that my son could eat more pork ribs - his favourite.

 

It was the guides and drivers, always being there, on time, knowing everything, where to go what to do, made everyone feel very safe comfortable and relaxed.  Even on the last day when the driver came early to take us to the airport, we were very appreciative.

 

We haven’t stopped talking about our holiday, and would like to come back to Saigon, Hue, Hoi An and Sapa, - so I will definitely be contacting you about this in the future.

 

I will definitely recommend your travel agency, your service was so excellent also.  Very patient with all of the changes that I had to make, very prompt responses.

 

Thank you so much!

 

Best wishes to you.

 

Kym

KYM group x5
From Southern to Northern Vietnam 15 Days from 12 until 26 Apr 2019

I'm more than happy to give you feedback on the holiday

Hi Vy,

I'm more than happy to give you feedback on the holiday.

As you've already seen from my Faccebook posts we had a fantastic time. The holiday was absolutely brilliant and we absolutely loved every minute of it. It really is very difficult to find anything that I could find fault with, but obviously there were some parts that we enjoyed more than others. But the overall quality of everything was first class. The guides we had all spoke excellent English, were very knowledgeable, very enthusiastic and made us feel very welcome. I'd have no hesitation in recommending any of the guides, they were all very professional. Our favourite guide was Linh but that doesn't mean we didn't like the other guides too. All of the drivers we had made us feel very safe in the traffic, were very safe drivers, and again all made us feel very welcome. Our favourite driver was Dee who we had in Siem Reap. All of our arrivals at the airports went very smoothly with the driver / guide very easy to spot and very welcoming.

All of the hotels we stayed in were excellent. If I had to try and find any areas for improvements I could identify a few things but they are very minor :-

In Hanoi the bedside light obviously had an electrical problem of some sort and kept flickering / going out. And there didn't seem to be hot water all the time with several of the showers we had being on the cold side. But the hotel was in a great location in the old part of town.

On the boat in Ha Long we took our full suit cases with us. In retrospect we should have taken an overnight bag with us with just a change of clothes in and, if possible, have left our big cases in the vehicle overnight. Not sure if this would have been an option but, if so, it could have been made clearer.

The hotel in Siem Reap was our overall favourite although Caroline found the bed a bit on the hard side. The staff were very polite and courteous and were very helpful and attentive.

At all of the hotels I found the pillows to be too high. It's probably what I'm used to in the UK but I found it quite difficult to sleep for a few nights until I got used to the pillows. Smaller pillows would have been more to my liking.

The food at all of the hotels was excellent, although the only hotel that we ate a meal other than breakfast was in Siem Reap. All the restaurants that the guides took us to for lunch were superb.

We enjoyed all the trips and activities we went on. it's difficult to pick a favourite activity but the street food tour and the Cu Chi trip were probably my favourites, and Caroline really enjoyed the rowing boat trip to the fishing village in Ha Long. The cooking class in Hoi An was enjoyable but the cooking class at Cu Chi was much better and far more enjoyable. The trip to the floating village at Ton Le was probably the least enjoyable of all the trips and neither of us found it particularly interesting. but the trips to the temples more than made up for this - they were amazing.

I can't choose a favourite city that we stayed in because they were all different and had different things to offer. There wasn't anywhere we went that I wouldn't recommend to anyone else who was going on the same holiday. 

It was also really nice to meet you in Hanoi. You made us both feel very welcome indeed.

In summary I wouldn't hesitate to recommend Tonkin Voyage Travel, Vietnam or Cambodia to anyone who was thinking of having a similar holiday. And I'd certainly consider using Tonkin Voyage Travel again for some of your other destinations like Myanmar or Thailand. I'm happy to discuss further if you want any more detailed feedback on any aspect of the holiday.

Thanks again for a fantastic holiday.

Julian

Julian & Caroline group x2
Essence of Vietnam & Cambodia 17 Days from 19 Sep until 05 Oct 2018

Mysterious Tonkin of Vietnam - Perfect trip for us

Eva & Henry Price - Thoughts on our 12 day “the Mysterious Tonkin of Vietnam”.

November 2018

Arranged by Jennifer

Booking- Email exchanges for booking worked well.  The promptness of Jennifer’s replies was much appreciated. 

Some difficulties & added expense with paying through our usual credit card facilities.

Planning -  Jennifer was very helpful.  We ended up with a” perfect trip for us”.  We had a good balance of great scenery, village life & simple accommodation to more sophisticated accommodation & dining.  Everything ran smoothly as planned. It was reassuring that Jennifer called us occasionally to check on our progress during the trip.

Driver-  Chung was always punctual, polite & helpful.  His driving was cautious & considerate on some very challenging roads.   He had a good rapport with Khue our guide, which meant his lack of English did not exclude him from conversations.

Guide – Khue was always enthusiastic & enterprising in terms of what he showed us. He was always punctual & organised. He was able to develop an instant rapport with locals at the various stops so that we were able to enjoy some unexpected moments with people going about their daily lives – sharing tea or rice wine, rice paper production, candy making, villagers preparing for a wedding.

In more complex contexts his English could become a little hard to understand but this was always compensated for by his energy & enthusiasm.

Accommodation& meals – Standards varied.  Our two homes stays were very good in terms of accommodation & meals.

Our first room at the Noble Boutique hotel was cramped but the room on the 20th   Nov was much more comfortable.

La Vien was very good.

Duc Tai Local Hotel was tired & a little dusty.  Breakfast was simple.

Hoa Cuong in Dong Van – room was very good.  Breakfast was very simple& spartan.

Tam Coc Ricefield Resort Bungalow was great but resort was too far out of village & difficult to get transport to & from.   Restaurant was underutilised & quality of food was ordinary.

Moon Garden experience couldn’t be faulted.

At our lunch stops along the way, Khue did a great job in introducing us to a variety of local foods we would never have dared order or try.  We thank him for that.

We hope this feedback helps with future planning.

We are very pleased with our Tonkin Travel experience & will not hesitate to recommend them to our friends.

Bill & Eva group x2
The Mysterious Tonkin Of Vietnam 12 Days from 10 Nov until 21 Nov 2018

I want to thank you again for a well-planned trip, and outstanding service

Hi Thao,

We leave Cambodia today, and I want to thank you again for a well-planned trip, and outstanding service while we travelled. Every guide was wonderful, every driver was prompt, courteous and skilled. The hotels were excellent, and yhe food was great. We could not have asked for a better trip.

We especially want to thank you for checking in with us along the way, and offering alternatives when the weather didn't cooperate. Your willingness to change our flights from Luang Prabang to Siem Reap, change hotels, and still have a driver meet us, all with less than 24 hours notice, was way above anything we could have expected.

We will definitely recommend you and your agency to everyone we know. Thank you again!

Indochina Expedition - 20 days -4 pax
Mrs. Eileen Hirsch _ groupx4_Indochina Expedition_20 Days_From 29 Nov to 18 Dec 2018

We had an amazing holiday

Hi Thao
We had an amazing holiday - we were so grateful for all your suggestions which worked out perfect. Happy to recommend your company - where do you suggest? Trip advisor?
We had a good four days in Singapore after Saigon (which we loved but my favourite is still Old Hanoi!) the last resort in Phu Quoc was fantastic. Flight home was long but good and we only took a day to recover!

We now think we may return in two years to attempt Vietnam central and go into Laos. Our sons have O level exams and so perhaps it’s a treat for family in 2020 or 2021. Definitely will contact you again.

Btw hotel in Can Tho was adorable!! We got Xmas presents from hotel - a scarf and two ties/cuff links for boys - how sweet!
The trips to coconut factories was great - my husband did so many photos for teaching his students (he does Agriculture and Law). We have been posting all photos on our Facebook for friends.

Thank you for everything and I hope you have a wonderful 2019. And as I said above - happy to recommend or write reviews for your website.

Best wishes
Uma

Mrs. Uma _ groupx3_Vietnam In Depth_12 Days_From 18 Dec to 29 Dec 2018

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