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Testimonials from our FORMER CLIENTS

We are proud to be so highly recommended by our former clients. Arriving from locations around the world, our Tonkin-Travelers recognize the impact that decent advice, meticulous planning and punctuality really do make a difference to the end product (your trip!). This is a result of the hard work from our whole team. We invite you to get to know them! 

Mysterious Tonkin of Vietnam - Perfect trip for us

Eva & Henry Price - Thoughts on our 12 day “the Mysterious Tonkin of Vietnam”.

November 2018

Arranged by Jennifer

Booking- Email exchanges for booking worked well.  The promptness of Jennifer’s replies was much appreciated. 

Some difficulties & added expense with paying through our usual credit card facilities.

Planning -  Jennifer was very helpful.  We ended up with a” perfect trip for us”.  We had a good balance of great scenery, village life & simple accommodation to more sophisticated accommodation & dining.  Everything ran smoothly as planned. It was reassuring that Jennifer called us occasionally to check on our progress during the trip.

Driver-  Chung was always punctual, polite & helpful.  His driving was cautious & considerate on some very challenging roads.   He had a good rapport with Khue our guide, which meant his lack of English did not exclude him from conversations.

Guide – Khue was always enthusiastic & enterprising in terms of what he showed us. He was always punctual & organised. He was able to develop an instant rapport with locals at the various stops so that we were able to enjoy some unexpected moments with people going about their daily lives – sharing tea or rice wine, rice paper production, candy making, villagers preparing for a wedding.

In more complex contexts his English could become a little hard to understand but this was always compensated for by his energy & enthusiasm.

Accommodation& meals – Standards varied.  Our two homes stays were very good in terms of accommodation & meals.

Our first room at the Noble Boutique hotel was cramped but the room on the 20th   Nov was much more comfortable.

La Vien was very good.

Duc Tai Local Hotel was tired & a little dusty.  Breakfast was simple.

Hoa Cuong in Dong Van – room was very good.  Breakfast was very simple& spartan.

Tam Coc Ricefield Resort Bungalow was great but resort was too far out of village & difficult to get transport to & from.   Restaurant was underutilised & quality of food was ordinary.

Moon Garden experience couldn’t be faulted.

At our lunch stops along the way, Khue did a great job in introducing us to a variety of local foods we would never have dared order or try.  We thank him for that.

We hope this feedback helps with future planning.

We are very pleased with our Tonkin Travel experience & will not hesitate to recommend them to our friends.

Bill & Eva group x2
The Mysterious Tonkin Of Vietnam 12 Days from 10 Nov until 21 Nov 2018

I'm more than happy to give you feedback on the holiday

Hi Vy,

I'm more than happy to give you feedback on the holiday.

As you've already seen from my Faccebook posts we had a fantastic time. The holiday was absolutely brilliant and we absolutely loved every minute of it. It really is very difficult to find anything that I could find fault with, but obviously there were some parts that we enjoyed more than others. But the overall quality of everything was first class. The guides we had all spoke excellent English, were very knowledgeable, very enthusiastic and made us feel very welcome. I'd have no hesitation in recommending any of the guides, they were all very professional. Our favourite guide was Linh but that doesn't mean we didn't like the other guides too. All of the drivers we had made us feel very safe in the traffic, were very safe drivers, and again all made us feel very welcome. Our favourite driver was Dee who we had in Siem Reap. All of our arrivals at the airports went very smoothly with the driver / guide very easy to spot and very welcoming.

All of the hotels we stayed in were excellent. If I had to try and find any areas for improvements I could identify a few things but they are very minor :-

In Hanoi the bedside light obviously had an electrical problem of some sort and kept flickering / going out. And there didn't seem to be hot water all the time with several of the showers we had being on the cold side. But the hotel was in a great location in the old part of town.

On the boat in Ha Long we took our full suit cases with us. In retrospect we should have taken an overnight bag with us with just a change of clothes in and, if possible, have left our big cases in the vehicle overnight. Not sure if this would have been an option but, if so, it could have been made clearer.

The hotel in Siem Reap was our overall favourite although Caroline found the bed a bit on the hard side. The staff were very polite and courteous and were very helpful and attentive.

At all of the hotels I found the pillows to be too high. It's probably what I'm used to in the UK but I found it quite difficult to sleep for a few nights until I got used to the pillows. Smaller pillows would have been more to my liking.

The food at all of the hotels was excellent, although the only hotel that we ate a meal other than breakfast was in Siem Reap. All the restaurants that the guides took us to for lunch were superb.

We enjoyed all the trips and activities we went on. it's difficult to pick a favourite activity but the street food tour and the Cu Chi trip were probably my favourites, and Caroline really enjoyed the rowing boat trip to the fishing village in Ha Long. The cooking class in Hoi An was enjoyable but the cooking class at Cu Chi was much better and far more enjoyable. The trip to the floating village at Ton Le was probably the least enjoyable of all the trips and neither of us found it particularly interesting. but the trips to the temples more than made up for this - they were amazing.

I can't choose a favourite city that we stayed in because they were all different and had different things to offer. There wasn't anywhere we went that I wouldn't recommend to anyone else who was going on the same holiday. 

It was also really nice to meet you in Hanoi. You made us both feel very welcome indeed.

In summary I wouldn't hesitate to recommend Tonkin Voyage Travel, Vietnam or Cambodia to anyone who was thinking of having a similar holiday. And I'd certainly consider using Tonkin Voyage Travel again for some of your other destinations like Myanmar or Thailand. I'm happy to discuss further if you want any more detailed feedback on any aspect of the holiday.

Thanks again for a fantastic holiday.

Julian

Julian & Caroline group x2
Essence of Vietnam & Cambodia 17 Days from 19 Sep until 05 Oct 2018

We thoroughly enjoyed our trip to your country

Hi, Jennifer,

We thoroughly enjoyed our trip to your country, and your services were very helpful.  Here is some feedback that may be helpful to you:

1. Your services were prompt and professional.  Thank you for making everything so easy for us.

2. All transfers were on-time, comfortable, and professional.  

3. The trip to My Son was very interesting, but the trip to the ceramic village was only mildly interesting.

4. The trip to the Cu Chi Tunnels was very interesting, and we liked our guide, “Mabel.”  We felt that Mabel rushed our tour a little bit because of the crowds, so we wished we started earlier in the morning.

5. We thoroughly enjoyed our Sa Pa trek, and loved our Hmong guide, Shu Shu.  We home-stayed at her house, and her family was wonderful.  More information about the trip would have been helpful.  Specifically, we didn’t know how to pack until our guide told us the night before.  Consider instructing your customers to pack extremely light for the train ride and trek through Sa Pa, and leave as much luggage as possible in their Hanoi hotel.  If it might rain, your customers should buy a poncho and rent rubber boots (Shu Shu ensured that we had good boots for our trek).  The day use of a room upon the return from Sa Pa was extremely helpful.

6. We loved the Bai Tu Long Bay tour, and enjoyed the boat, Dragon Legends II.  Because there were very few people on the big boat (27) and the staff was so friendly, we had a great time.  Even the ride to Bai Tu Long Bay was enjoyable because the guide was fun to talk to.

Overall, we’ll definitely recommend your services to our friends and family who might visit Vietnam.

Mr William Kwong  

Kathy Julian & family *4 MULTI COLOUR OF VIETNAM 17 DAYS from 18 Jul18 to 3 Aug18

Thank you very much for organizing our incredible holiday

Hi Thuy,

Thank you very much for organizing our incredible holiday. We will never forget it. It was truly wonderful. The places we visited were stunning. The accommodation if a high standard and the guides knowledgeable and enthusiastic.

The cruise has really topped the whole holiday off. Thanks for your help last night which was perfect.

Is there a form you would like us to complete or do you just want us to write comments in an email.

Thanks so much. We will recommend you to anyone travelling to Vietnam and hope to visit again in the future. We will keep in touch.

Thanks for everything.

Best,

Amos and Alex

AMOS *2 persons
Scenic Northern Vietnam 13 days from 29 Jul18 to 11 Aug18

We had the most amazing trip in Vietnam and Cambodia

Dear Jennifer,

We are now in Bangkok. We had the most amazing trip in Vietnam and Cambodia.

I particularly want to thank you. From my first contact with you you were efficient, helpful, professional, friendly. Perfect!

Your what’s app messages added hugely to our enjoyment and the trip you planned was great and worked without any problems at all. I cannot praise you highly enough and will recommend you to all my friends and on trip advisor.

I particularly want to mention Mai the guide and the guide we had in Phnom Penh and that driver there. Everyone was good but they stood out - very good English, knowledgeable and took great care of us. The driver didn’t speak much English but always made sure we were safe and comfortable.

Thank you very much indeed.

With best wishes MANDY CLAIDEN

Mandy & David group x2
Best of Vietnam & Cambodia 14 Days from 18 Sept until 1 Oct 2018

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