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Sale Conditions

The terms and conditions described below are an integral part of any agreement, oral or written, between Mien Dong Kinh Travel Company (hereafter referred to as Tonkin-Travel) and a physical client or legal person (referred to as “the Customer”).

In the absence of another agreement/contract between Tonkin-Travel and the Customer, agreement/contract between Tonkin-Travel and Customer is fully governed by these Terms and Conditions, which is the commitment to purchase tour services.

  1. Price validity

All prices are in US dollars ($US) unless otherwise indicated. These prices are valid for the duration specified on the quotation, invoice or other Tonkin-Travel documents distributed to the Customer.

Tonkin-Travel guarantees the validity of tariffs, invoices or documents provided to the Customer at the time of distribution. However some force majeure (significant fluctuation of exchange rates, newly enacted state tax, significant increase in the prices of hotels and transport, etc.) may force Tonkin-Travel to readjust its prices in order to meet the conditions of travel as described in the specifications. In these cases, a readjustment request made by Tonkin-Travel shall be sent to Customer and Customer can either accept or refuse it. In case of refusal by the Customer, Tonkin-Travel reserves the right to cancel the program and refund the Customer the deposit paid.

  1. Reservation and confirmation

Any confirmation should be sent to Tonkin-Travel by email. Upon receipt of the Customer’s purchase request, Tonkin-Travel shall inform the Customer.

General Terms and Conditions are applicable from the date of booking, on which Tonkin-Travel confirms the reservation in writing.

  1. Deposit and balance payment

A-Deposit

Upon confirmation of the trip, the registration must be accompanied by a deposit up to 25% of the total estimate.

For programs with private junk and/or 5* hotels, the deposit is represented by 30% of the total estimate.

Tonkin-Travel carries out booking process upon receipt of the deposit. Confirmation of these reservations is sent to Customer within 10 days via email.

Balance

The Customer must pay the remaining amount on the first day of the trip. In case of non-compliance with this commitment without the consent of Tonkin-Travel, Tonkin-Travel reserves the right to cancel the trip without refunding the deposit paid by the Customer.

From the payment of a deposit or balance, Tonkin-Travel creates a receipt and sends the Customer before or upon arrival in Vietnam by email/tax or by hand at Tonkin-Travel’s office.

  1. Payment method

Through quotes are in US dollars ($US), Tonkin-Travel accepts settlement in the currency of the Customer’s choice amongst US dollars, Euro or Vietnam dongs. Tonkin-Travel will apply the current exchange rate announced by the site www.xe.com on the day of the transaction.

The payment could be made by:

  • Bank Transfer; or
  • Secured online payment: The Customer can pay by credit card via a secure online payment system (3.0% of bank charges to the Customer); or
  • Payment Terminal: Payment by credit card by an electronic payment terminal (card machine) is possible only for payment of balance. Tonkin-Travel accepts VISA, MASTERCARD, AMERICAN EXPRESS, JCB. Payment is made by a machine connected directly to the bank (bank charges of about 3% of the transaction amount are born by the Customer); or
  • Cash: The cash payment is made at Tonkin-Travel office or with persons designated. In this case, no fee is required.
  1. Cancellation or modification of the trip by the Customer

Modification

Any changes in the travel program by the Customer must be informed to Tonkin-Travel at least two weeks before the commencement of travel. Changing the program during the trip is possible and subject to the availability of services requested. In all cases, the Customer must make surcharge payment for the changes if any.

Cancellation

In case of cancellation, the Customer must inform Tonkin-Travel via email and agrees to pay cancellation fee that matches:

  • 30% of the deposit for cancellations received in a period equal to or over 45 days before departure.
  • 60% of the deposit for cancellations received 21-45 days before departure.
  • 80% of the deposit for cancellations received 8-20 days before departure.
  • 100% of the deposit for cancellations received less than 8 days before departure

The amounts to be refunded by Tonkin-Travel, if any, will be by bank transfer within 14 days of receipt of your cancellation request. Bank charges are at the Customer’s expense.

  1. Cancellation or modification of the trip by the Organizer

Tonkin-Travel reserves the right to modify or cancel the trip, in whole or in part, upon the occurrence of force majeure or unpredictable events (ex. health, political, natural disasters, air transport, etc.), making travel impossible or dangerous for travelers.

In all cases of cancellation, those registered travel program will be refunded but not be entitled to any other compensation.

  1. Insurance – Assistance

Tonkin-Travel does not propose Insurance and Assistance. The Customer is highly recommended to have travel insurance cover contracted in their home country. Tonkin-Travel may have to ask the Customer for certificate of insurance and assistance.

Tonkin-Travel is committed to providing all necessary assistance to the Customer upon the occurrence of events covered by insurance, including the completion of formalities with the competent authorities and the insurer.

  1. Responsibilities

Tonkin-Travel is committed to provide the Customer all the services mentioned in the travel program.

During the course of the trip, the Customer must observe the rules announced by the guide or by the responsible service provider. These rules are designed to ensure the smooth running of the program and also the safety rules.

Tonkin-Travel is responsible to the Customer as an intermediary between the Customer and various providers of services (aircraft, hotels, transport operators, restaurants, boats, etc.). Tonkin-Travel must in any case do its best to satisfy the Customer, but cannot be confused with the various service providers, which, in any event, retain their own responsibility.

Anything that happens outside the program or contract is not the responsibility of Tonkin-Travel.

Tonkin-Travel is not responsible for the consequences resulting from force majeure (weather, natural disasters, political problems, strike, etc.)

Tonkin-Travel is not responsible for the Customer’s customs problems due to the breach of regulations.

Tonkin-Travel is not responsible for the theft or loss of valuables or personal property due to the negligence of the Customer.

In case of taking part in higher risk activities or sporting holidays that require special attention, which include but not limit to mountaineering, scuba diving, climbing and caving, etc. Our guides will help or give advices to the Customer, but the risks incurred by these activities are the responsibility of the Customers themselves.

  1. Unused Services

Any service interrupted or shortened or not used because of the Customer cannot be refunded.

However, if the trip is interrupted in whole or in part for health reasons, Tonkin-Travel is committed to do its best to claim full or partial reimbursement of unused services from service providers and pass to the Customer if any.

  1. Reclamations - Disputes

If the Customer is dissatisfied with any service during the trip, The Customer is advised to inform our tour guide or travel consultant such problems as soon as happening in order to not recurring.

The complaint, if any, must be informed to Tonkin-Travel within 15 days after the end of the trip via email. Supporting evidence must be attached to the letter of complaint. Tonkin-Travel does not take into account the claims made 15 days after the end of the trip.

Any dispute between the Customer and Tonkin-Travel must be settled primarily by negotiation.

If no amicable solution can be found, the court of the place of performance of the contract will have jurisdiction to decide the dispute.

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